Tenants Services - Coldwell Banker Property Management

Your Home. Our Priority.

Whether you’re a long-time island resident or relocating to Hawaii, our goal is to make your rental experience simple, transparent, and stress-free. From applying for a home to paying rent or submitting a maintenance request, we’ve designed every step of the process to be easy and accessible.

We take pride in offering an easy-to-use rental search tool, secure online rent payment, and an online maintenance request form, all available in the Tenant Portal. Our team works hard behind the scenes to provide exceptional service, maintain quality homes, and communicate clearly with both tenants and owners.

How to Apply for a Rental

It's as easy as 1-2-3!

Find a Home
Browse our available long-term rentals across Oahu, Maui, and the Big Island using the View Rentals page.
Apply Online
Click “Apply Now” on any listing to submit your application, upload documents, and pay the application fee.
Get Approved & Move In
We’ll review your info, finalize the lease, and send your move-in instructions.

💬 Have questions?
Visit our FAQ Page for info on pet policies, income requirements, and more.

Tenant Support & Maintenance

We are committed to keeping the property you're renting in good condition. That means staying on top of small issues before they become big ones and working with property owners to plan for long-term maintenance.

Submit a maintenance request anytime through the Tenant Portal
For urgent after-hours issues, call the emergency number listed in your lease
We aim to respond to non-urgent requests within 48 hours

We also conduct regular routine inspections to catch maintenance issues early and keep your home in excellent shape. If something feels off, please let us know right away so we can address it promptly.

Tenant Portal Access

Take control of your rental with 24/7 access to your account:

Pay rent online securely
View your lease and important documents
Submit and track maintenance requests
Review your rent and payment history

👉 Log in to the Tenant Portal anytime to manage your rental with ease.

Pet Policy

We understand that pets are family. Many of our homes are pet-friendly, but policies vary.

Here’s what you need to know:

A pet deposit or fee may apply
Some properties have breed or size restrictions
A signed pet addendum is required before moving in

Check the property listing for pet eligibility or contact us with any questions.

Moving In or Out? We’ve Got You Covered

✅ Before You Move In:

Confirm your move-in date and key pickup details
Complete all required documents and payments via the portal

✅ When It’s Time to Move Out:

Provide notice per your lease (usually 30 days)
Schedule your move-out inspection
Return all keys, remotes, and access items
Your security deposit refund will be processed according to lease terms

Need help during the process? Visit our Move-Out FAQ for details.

Why Rent with Coldwell Banker Property Management?

We strive to:

Maintain an inventory of clean, quality homes
Provide exceptional tenant support
Keep clear and open communication
Make every step of your rental experience easy
Act promptly on maintenance concerns
Treat every resident with respect

💬 “We’ve rented through CB Property Management for 3 years. The service has been excellent, and maintenance requests are handled quickly.”
– Tenant on Maui